Metro Bank, the revolution in British banking, offers personal, business and private banking services, with a focus on providing superior customer service. Launched in 2010, it’s grown to over 1.8 million customer accounts and more than 70 stores.
The Bank was established on the simple premise of offering the best customer experience – however, whenever, and wherever the customer wants it. Stores are open seven days a week, 362 days a year with 24 hour UK-based contact centres, internet banking and a mobile app.
Metro Bank offers free coin counting with Magic Money Machines in every store, instant account opening, on the spot card printing, customer toilets with baby changing facilities, as well as safe deposit boxes. What’s more, Metro Bank actively welcomes dogs into the bank, with a selection of dog goodies including fresh water bowls and treats.
As part of its community ethos, Metro Bank supports several local causes, interest groups and businesses. Stores regularly host local charities, as well as networking events to bring local businesses together.
Priding itself on revolutionising UK banking, Metro Bank achieved the top spot in the Competition and Market Authority’s Service Quality Survey among personal current account holders for its overall service, and came second among business current account holders in February 2019. It was also awarded ‘Best All Round Personal Finance Provider’ at the Moneynet Personal Finance Awards 2019. It’s also recognised by Glassdoor in its ‘Best Place to Work UK 2019’ top 50 list.
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