Instant Insight is your total feedback solution that analyses the feedback from your team and customers at a level that has never been seen before.
Not only will this provide you with actionable comments that will transform your business, Instant Insight will also increase your brand reputation by linking positive feedback to any public review platform that you choose. What’s more, this solution will enable you to benchmark your business against others within your sector so with instant insight we can help you achieve world class customer and Employee Experience.
- Industry-leading response rate. Across all of our customers we have a response rate of 23%. The more feedback received, the more confident you are in making great decisions for your business. This ultimately improves CX and your profits.
- Benchmarking. Compare how your business rates within your sector to keep ahead of your competitors.
- Links to public review sites. Direct your happy customers towards public sites such as Google Reviews and Trustpilot to gain more reviews and boost your online reputation.
- Easy Net Promoter Scores. instant insight has a NPS question type which is the world’s most recognised measurement matrix. A proven methodology used by the world’s greatest brands which will help you gain your colleague's commitment.
- Link feedback to your team members. All of your customer’s feedback can be linked directly to the team member they engaged with, so you can identify the team members who are delivering a great experience as well as learn where improvement is required.
- Customised surveys. Target your surveys to gain exact feedback on issues that are critical to your business