Wed 25 May 2022
When asked to describe how they feel when working with a lawyer, ‘over-charged’ was the most popular phrase, cited by 32 per cent of the UK SMEs surveyed – highlighting serious customer dissatisfaction. And nearly two-thirds said they would need to be in ‘serious difficulty’ before contacting a legal firm. But the research wasn’t all bad for lawyers, with 26% saying they felt ‘supported’ and 25% said they felt ‘reassured’.
HM Legal, which is based in the north-west, worked with YouGov to uncover the findings amongst 1,000 SMEs with up to 250 employees, from across the UK.
Richard Burnett, Commercial Director at HM Legal, said: “We decided to commission this research to find out what our potential clients really think about legal services – and the findings are not surprising.
“We know that many SMEs feel under-serviced and dissatisfied – that’s why we’re on a journey at HM Legal to do law differently. We don’t hide behind legal jargon and our fees are fixed, meaning there are no hidden surprises. You could say we offer ‘Legal-eez’.
“We know what it’s like to run an SME and we want to make their life easier and more successful. I tell the team, instead of “bl**dy lawyers” we want our clients to think of us as the ‘bl**dy brilliant lawyers.’”
Read Further Research Findings In Business Desk Here.