Dealing with difficult clients/colleagues – Online webinar

Date & Time:
10 Nov 2023 @ 12:00pm - 1:00pm

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The first step when facing challenging behaviour in others is to first be able to recognise and control our own behaviours. This Lunch & Learn workshop looks at elements of psychological theories to recognise how we can better handle confrontational situations.

What we will cover:

• Why are people being difficult?

• Understanding why some people “just push our buttons”

• Recognising your own emotional response to different challenging situations

• Managing and responding appropriately to conflict

• Recognising the games other people play and how to avoid getting drawn in

Who will be delivering the session?

Beth Pipe is a Fellow of the Chartered Institute of Personal and Development (FCIPD) and has spent over 25 years specialising in Learning and Development. During that time she has worked across a broad variety of different industries and has, for the past 15 years worked closely with a number of well-known law firms; this has involved putting in place systems and structures to encourage, enable and track the effectiveness of learning activities.

Contact Keri Stanistreet to book your place.